Customer Service - Avalon Test Equipment

US Regional Sales
Toll Free: (888) 542-8256

Internation Customers
Phone: 1 (760) 536-0191 x12
Fax: 1 (760) 536-0184
Email: intlsales@avalontest.com
Dealers and Brokers
Phone: (760) 536-0191 x12
Fax: 1 (760) 536-0184
Email: brokersales@avalontest.com

What type of calibration will I get with my equipment?

Every piece of pre-owned or refurbished equipment sold or rented by Avalon Equipment Corporation includes an ISO 9001 NIST traceable calibration. ISO 17025 calibration with data can be provided at an additional charge.

What if I need calibration during the term of my rental?

Avalon Equipment Corporation realizes that keeping a piece of equipment in use is a top priority. In the event an instrument goes out of calibration during a designated rental period Avalon will re-calibrate the unit for free.

We encourage our customers to return the insured unit to us using their selected overnight service so we can expedite the calibration process. Usually within two or three days the unit will have been sucessfully calibrated and be en route back to them, under our shipping cost.

What do I need to do if I want to keep the rental longer than the original term I agreed to?

Nothing, unless your purchasing department requires that a new or revised PO be generated before funds can be disbursed. However, please be advised that Avalon's Terms & Conditions will always take precedence and that all units on rent will be invoiced and payments will be due through the minimum term and thereafter until return of the equipment to an Avalon inventory center, whether or not the period is covered by the customer's purchase order.

Where and how do I return the rental unit(s)?

Rental units should be returned with all the manuals and accessories that were originally shipped with the unit to:

Avalon Equipment Corporation
2453 Cades Way Bldg B
Vista CA, 92081

Do I have to pay sales tax on the rental?

In some states, this is required. For example, Avalon Equipment Corporation collects sales tax in accordance with the laws of California, Texas and Washington State.

What accessories will I receive when I purchase refurbished test equipment from Avalon Equipment Corp.?

We supply all available standard accessories originally supplied with the instrument new from the manufacturer. We also provide the operating manual.

Who can I talk to about an invoice I received?

Any questions can be directed to our Accounting department at (760) 536-0191 or via email at accounting@avalontest.com.

What are your payment terms?

Pre-pay via Paypal, Visa or MasterCard or wire transfer. Net 30 terms may be granted upon credit acceptance. For Net 30 terms, please fill out our credit application. For customers outside of the Unites States, our terms are wire transfer in advance unless otherwise negotiated.

Do you offer financing programs?

We have agreements with third-party leasing companies to provide lease financing to credit worthy customers. Your sales consultant can provide the names of our leasing partners, or you can use your own financial institution, if desired.

How much can I save by purchasing refurbished equipment?

In purchasing refurbished or pre-owned test equipment, our customers generally enjoy a 20 to 95 percent savings off the original list price.

What if you do not have what I want in stock?

Avalon Equipment Corp. is an international company with many global and domestic sources for equipment. We are in contact with hundreds of companies and brokers on a daily basis in our search for quality instrumentation. We also utilize various surplus lists from major defense and aerospace companies, which allows us to access their excess inventories as necessary. Let us know your requirements.

Do I need a an RMA to return equipment?

Not to return rental equipment.
You need an RMA if:

1. You are returning equipment for service.
2. You are canceling an order for equipment that you have already received.